Our Commitment

We are committed to redress of public grievances in an efficient, effective and transparent manner. We constantly strive to improve our level of responsiveness to the public.

Timeline For Registration Of The Complaints

    A decision to either admit or reject a complaint shall be made within 15 days of its receipt

    A complaint that has been admitted shall be forwarded to the concerned Investigating Officer within 15 days of its admission.

    Acknowledgement or a letter of regret to the complainant shall be sent within 15 days of the decision to admit or reject the complaint.

Have Any Complaint?

We work towards resolving complaints and delivering relief to the public by conducting objective investigations into the issues raised.