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MESSAGE FROM OMBUDSMAN SINDH

I am delighted to extend a warm welcome to you on the website of the office of the Ombudsman Sindh. This platform has been created with the aim of offering direct accessibility to everyone, especially to citizens aggrieved by the act of maladministration of any Department/Agency of Government of Sindh. Our commitment is to address public complaints with effectiveness, efficiency and transparency. Our aim is to improve public administration through independent objective and impartial investigation and would treasure your valuable input to keep improving our quality of service.

Mr. Muhammad Sohail Rajput

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OUR VISION

To promote high standards of governance, and efficiency through administrative justice services.

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OUR MISSION

To effectively and comprehensively address public grievances in a fair, prompt, transparent, equitable, and efficient manner.

WHAT IS OUR MANDATE?

The Ombudsman Sindh has the mandate to protect the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and administrative injustice.

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What’s New

ANNUAL REPORT

Whats New

ANNUAL REPORT

Provincial Ombudsman sindh Mr Muhammad Sohail Rajput presented annual report of year 2023 to Honourable governor Sindh on 28th May 2024.
MEETING

Whats New

MEETING

Participants assured cooperation with the Ombudsman and implementation of recommended measures and proposals.
UNIVERSITY VISIT

Whats New

UNIVERSITY VISIT

Many initiatives have also been taken for Government College University. The Ombudsman distributed certificates for the internship program.

COMPLAINTS PROCESS

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By Electronic Means / Online
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By Post
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In Person
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Complaints Disposed Off

We resolve complaints and provide relief to the public by carrying out independent investigations into complaints about maladministration in any Government of Sindh agency. We work to put things right and share lessons learned and help improve public services as a result. Our independent complaints handling service is free and open to everyone.

We cannot help you if your complaint is about:

  • Matters that are sub-judice (i.e. already under consideration of any court of law)
  • Service matters
  • External affairs
  • Defence matters
    • We are an independent statuary body that promotes good governance and protect human rights;

      We aim to redress public grievances as fairly and as quickly as we can, after examining all facts. If we think the Agency you are complaining about has treated you fairly, we will tell you.

      If we determine that the Agency has acted wrongly, we will recommend the Agency to put things right for you. This can include recommending that the Agency provide you relief sought and to treat you fairly and in accordance with law.

      To deliver free of cost and administrative justice by performing the role of bridge between the public and Government Departments/agencies.

      Ombudsman Sindh accords high priority to hardship cases relating to marginalized section of society specially widows, children, pensioners, differently abled persons and those below the poverty line;

      Informal resolution of disputes;

      Own Motion (Suo-Moto Power) is the unique feature of this institute.

    Success Story

    Water And Sewerage

    Mr. Hussain Muhammad filed a complaint against Karachi Water & Sewerage Board regarding delay in payment of gratuity / commutation. The complaint was admitted and notice was issued.

    Success Story

    Controller Of Examination

    Miss. Samina Anwar filed a complaint against Controller of Examination, University of Sindh for issuance of Pass Certificate and Marks sheet of B.Sc as she had appeared in the examination.

    Success Story

    Plot Allotment

    Mr. Khadim Hussain Mirani filed a complaint against the Market Committee, Karachi. The issue is shop plot allotment and possession despite full payment in 2008.

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    Have Any Complaint?

    We work towards resolving complaints and delivering relief to the public by conducting objective investigations into the issues raised.