HEADQUARTER

Provincial Ombudsman

KARACHI SOUTH

Quaid-e-Azam House

KARACHI CENTRAL

Nagan Flyover

KARACHI WEST

Native Jetty Bridge

KARACHI EAST

Jinnah Airport

SUKKUR

Lansdowne Bridge

THARPARKAR

Naukot Fort

DADU

Gorakh Hill

KHAIRPUR

Faiz Mahal

NAUSHARO FEROZE

Grand Mosque Allahabad

THATTA

Makli Necropolis

HYDERABAD

Pakka Qila

KORANGI

Airmen Golf Club

BENAZIRABAD

Dalel Dero Fort

BADIN

Agham Kot

JACOBABAD

Police Building

MIRPURKHAS

Chittori

LARKANA

Mohenjo Daro

Ombudsman Sindh

Mr. Muhammad Sohail Rajput

MESSAGE FROM OMBUDSMAN SINDH

I am delighted to extend a warm welcome to you on the website of the office of the Ombudsman Sindh. This platform has been created with the aim of offering direct accessibility to everyone, especially to citizens aggrieved by the act of maladministration of any Department/Agency of Government of Sindh. Our commitment is to address public complaints with effectiveness, efficiency and transparency. Our aim is to improve public administration through independent objective and impartial investigation and would treasure your valuable input to keep improving our quality of service.

Mr. Muhammad Sohail Rajput

OUR VISION

To promote high standards of governance, and efficiency through administrative justice services.

OUR MISSION

To effectively and comprehensively address public grievances in a fair, prompt, transparent, equitable, and efficient manner.

WHAT IS OUR MANDATE?

The Ombudsman Sindh has the mandate to protect the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and administrative injustice.

Learn more

What’s New

Capacity Building
The Ombudsman Sindh Office organized a seminar graced by Honorable Mr.Justice Faisal Kamal Alam, Judge of the High Court, and Honorable Mr. Muhammad Sohail Rajput, Provincial Ombudsman Sindh.

NED SEMINAR
Provincial Ombudsman Sindh, Mr. Muhammad Sohail Rajput, addressed students at NED University on 2nd Sept 2025, announcing the selection of 10 Brand Ambassadors to spread awareness about the Ombudsman’s role in providing fast and inexpensive justice. The initiative aims to utilize youth potential for greater outreach and public service.

ANNUAL REPORT
Provincial Ombudsman of Sindh, Muhammad Sohail Rajput, presents the annual report for 2024 to the Sindh Chief Minister, Syed Murad Ali Shah, at CM House.

COMPLAINTS DATA JANUARY-OCTOBER 2024

Complaints Received

Complaints Admitted

Complaints Completed

We resolve complaints and provide relief to the public by carrying out independent investigations into complaints about maladministration in any Government of Sindh agency. We work to put things right and share lessons learned and help improve public services as a result. Our independent complaints handling service is free and open to everyone.

We cannot help you if your complaint is about:

Matters that are sub-judice (i.e. already under consideration of any court of law)

Service matters

External affairs

Defence matters

We are an independent statuary body that promotes good governance and protect human rights;

We aim to redress public grievances as fairly and as quickly as we can, after examining all facts. If we think the Agency you are complaining about has treated you fairly, we will tell you.

If we determine that the Agency has acted wrongly, we will recommend the Agency to put things right for you. This can include recommending that the Agency provide you relief sought and to treat you fairly and in accordance with law.

To deliver free of cost and administrative justice by performing the role of bridge between the public and Government Departments/agencies.

Ombudsman Sindh accords high priority to hardship cases relating to marginalized section of society specially widows, children, pensioners, differently abled persons and those below the poverty line;

Informal resolution of disputes;

Own Motion (Suo-Moto Power) is the unique feature of this institute.

Success Stories

Success Story 1

Mr. Khalique Zaman Soomro filed complaint No. POS/3844/2023 with the Honorable Ombudsman Sindh regarding the posting of Male and Female Medical Officers at BHU Village Yousif Soomro and the restoration of the solar system. Following the intervention of this institution, the issue has been resolved. Male and Female Medical Officers have been assigned to BHU Village Yousif Soomro, and the solar system has been restored. The complainant is satisfied and has expressed profound gratitude to the Honorable Ombudsman Sindh and the Regional Director of Badin for addressing and resolving the problem.

Success Story 2

Miss Dua Solangi, a resident of First Family Lane, Jacobabad, filed a complaint against the XEN Public Health Jacobabad and the Assistant Manager of State Life Insurance regarding the payment of the Group Insurance (GI) for her late father. Following the intervention of this institute, she received an amount of 350,000. Miss Solangi has expressed her deep gratitude to the Ombudsman Sindh for their assistance in resolving this matter.

Our Commitment

We are committed to redress of public grievances in an efficient, effective and transparent manner.

Our charter

We are committed to redress of public grievances in an efficient, effective and transparent manner.

The Secretariat

The Provincial Ombudsman (Mohtasib) Sindhs Secretariat is located in Karachi and is headed by ombudsman sindh through secretary

Have Any Complaint?

We work towards resolving complaints and delivering relief to the public by conducting objective investigations into the issues raised.

Complain Us